Special Order or Build to Order parts will be shipped as soon as they are available. If you have questions about lead times please reach out to us before hand. Once an order has been placed cancelation and restock fees may apply.
Shipping Policy:
All products sold on the shopping cart are shipped by UPS, Fedex or USPS. If a package contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. You have 14 days to inspect your shipment and contents. After that period of time, Redemption Tuning is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period of time Redemption Tuning is no longer responsible for returns or exchanges.
Drop Shipping:
Some items require drop shipping to complete an order. These products are shipped from manufacturer or distributor warehouses across the country. In some cases, this may speed up delivery time. In other cases, it could add 1-3 days to the delivery time.
Order Processing:
Orders placed after 3PM EST may not be processed the same day. Order processing may take 24-48 hours.
Most orders over $250 qualify for Free Shipping! Free shipping is only available to the continental United States also referred to as the “lower 48 states”.
Returns & Exchanges:
How do I return an item?
You have 14 days to inspect your shipment and contents. After that period, IAG is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period Redemption Tuning is no longer responsible for returns or exchanges.
All stocking products are subject to a 30 Day return policy. The item(s), when approved for return, are subject to a 20 percent restocking fee. Canceled orders may be subject to a 20% cancellation fee. All product returns require a return authorization number before being shipped back to IAG or the manufacturer. An “RMA” number is obtained by emailing elijah@redemptiontuning.com
Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Products that have been modified or installed are not eligible for return. There are no returns for Special Order/Made to Order items and Electrical Components (including the COBB Accessport). Items returned after the 30 Day return period without an RMA will be refused. Canceled service appointments with deposits are non-refundable.
Refunds:
Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. There are no cash returns; we will issue a business check for the return of funds. Refunds are decided by the management and not by sales staff. Canceled service appointments with deposits are non-refundable.
